Skip to main content
myt
Get it on Google Play

Terms of Service

Last updated: 5 November 2026 · Entity: Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX

Overview

myt is operated by Jura Systems Pvt. Ltd. (“myt”, “we”, “us”, “our”). We connect customers (Clients) with independent Experts for live audio, video, and chat consultations.

Clients recharge Service Credits in the myt Wallet through RBI-authorised payment aggregators (including RBI-authorised payment aggregator(s)) and consume credits during per-minute billed sessions at each Expert’s published rate. We operate myt as a technology marketplace intermediary and electronic intermediary under applicable law (including the Information Technology Act, 2000); we are not an RBI-licensed PPI issuer and are not the provider of professional advice. See Wallet Policy and Disclaimer.

By using the myt website or Android app (com.telefone.app), you agree to these Terms and our Wallet Policy, Privacy Policy, Refund and Cancellation Policy, Pricing Policy, Payment Policy, Delivery Policy, and How It Works.

You must be 18+ and capable of contracting under the Indian Contract Act, 1872.

By completing a wallet recharge, you accept these Terms and the Refund Policy.

1. Platform role

  • Experts are independent practitioners, not employees of Jura Systems Pvt. Ltd.
  • We facilitate discovery, in-app communication, Service Credit billing, and expert settlements.
  • We do not guarantee outcomes. Consultations are not a substitute for emergency care, in-person medical diagnosis, licensed court representation, or regulated investment advice.

2. myt Wallet, Service Credits, and per-minute billing

Detailed rules: Wallet Policy.

  • Recharge: You purchase Real Service Credits via gateway-supported methods; the checkout INR amount is shown before you pay.
  • Rates: Each Expert displays per-minute rates for audio, video, and/or chat before you connect.
  • Metering: During an active connected session, Service Credits debits accrue per minute until disconnect or insufficient balance.
  • No cash-out: Service Credits are not legal tender, are non-transferable, and are not withdrawable except as in the Refund Policy or law.

3. Expert obligations

Experts set and display per-minute rates and available session modes. They must hold required licences where applicable.

Experts must not solicit Clients to pay offline or exchange personal contact details to bypass platform billing.

4. Client obligations

  • Provide accurate registration details and keep your device reachable for calls.
  • Wrong number / failure to answer when the Expert connects may result in charges with no refund.
  • Do not record or rebroadcast sessions without consent from all participants.
  • Do not harass, abuse, or misuse the platform.

5. Payments

Wallet recharges are processed by RBI-authorised payment aggregator(s) and/or other RBI-authorised aggregators. We do not store full card numbers, CVV, or UPI PIN. See Payment Policy.

6. Refunds and cancellations

Governed by Refund and Cancellation Policy. Summary:

  • No refund for connected per-minute sessions.
  • No refund once a consultation has been availed, regardless of duration or outcome.
  • Unused Real Service Credits: generally non-refundable.
  • Duplicate recharge, erroneous debit without service (report within 24 hours), and other eligible cases as stated in the Refund Policy.

Eligible recharge refunds are processed through secure checkout to the original payment method where applicable.

7. Expert earnings

Experts earn from completed consultations per in-app commission and settlement rules. Payouts require KYC and verified Indian bank details. Separate from Client recharges.

8. Prohibited use

You must not use myt for illegal activity, gambling, cryptocurrency sales, multi-level marketing fee collection, guaranteed-outcome scams, adult content, weapons, or other categories that payment partners prohibit.

9. Limitation of liability

Services are provided “as is” to the extent permitted by law. Nothing excludes liability that cannot be excluded under applicable Indian law.

10. Governing law

Laws of India. Courts at Jaora, Madhya Pradesh, subject to consumer forum rights.

11. Contact

support@myt.social · Grievance Redressal

Grievance Officer

Abhishek Panchal (Grievance Officer) · +91 91095 17579 · support@myt.social, support@jurasystems.in
Registered office: 50/1 Station Road, Jaora, Madhya Pradesh, India - 457226
Complaints acknowledged within 48 hours (business days).

Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX · https://myt.social