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Refunds Policy

Last updated: 5 November 2026 · Entity: Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX

Summary

  • Recharges and per-minute session debits follow different rules.
  • Connected live audio/video/chat sessions billed per minute are generally non-refundable.
  • Unused Real Service Credits are non-refundable and non-transferable, except as below or under law.
  • Duplicate recharge, certain gateway errors, and erroneous debit without any consultation may qualify for refund — preferably to the original payment method via the payment gateway to the original method.

Related: Wallet Policy · Payment Policy · Terms of Service

1. Non-refundable (default)

Except where Section 3 or applicable law applies:

  1. Unused Real Service Credits are non-transferable and non-refundable to bank, UPI, or card.
  2. Amounts debited during a connected per-minute session are final.
  3. No refund once a consultation has been availed, regardless of duration or outcome.
  4. Refunds based on dissatisfaction with advice or change of mind after a completed session are not provided.
  5. Wrong phone number or failure to answer when the Expert connects — no refund.
  6. Incorrect information you provided — no refund; correction requests may be considered within one (1) hour of starting the service if no material consultation occurred, at our discretion.

Virtual Service Credits (promotional) are non-refundable and may expire per Wallet Policy.

2. Recharge cancellation (before use)

If you recharged but have not used any paid live consultation from that recharge:

  • Email support@myt.social within two (2) hours of the recharge requesting cancellation.
  • Approval is discretionary and subject to verification that no per-minute session consumed credits from that recharge.
  • If approved, refund may be to the original payment method via the payment gateway to the original method or as a wallet reversal per operational rules.

After two (2) hours, or after any per-minute consultation debits from the recharge, the recharge is treated as used and Section 1 applies to remaining credits.

3. Eligible refunds and reversals

After verification:

Scenario Treatment
Duplicate recharge Duplicate amount refunded in full without deducting transaction charges.
Recharge at gateway but credits not credited Credit wallet or refund to source after verification.
Erroneous debit, no consultation Report within twenty-four (24) hours of debit. Not entertained after 24 hours.
Expert never connected (verified platform/expert fault, zero connected minutes) Refund of debited session charges to wallet or source.
Partial platform failure Pro-rata refund of verified erroneous debits only.
Account ban for abuse Unused Real Service Credits from paid recharges may be refunded subject to applicable charges, at our discretion.
Law-mandated remedies As required.

We do not give cash refunds for card/UPI/digital recharges except where law requires.

4. Refund processing timeline

  1. Request: support@myt.social with registered mobile, payment/transaction ID, recharge or session time, and amount.
  2. Initiation: We aim to initiate approved refunds within three (3) business days of a complete request.
  3. Bank credit: Typically five (5) to seven (7) working days after initiation (bank/gateway dependent).
  4. Deductions: Except duplicate recharge refunds, eligible refunds to source may be net of payment gateway or bank charges where permitted and disclosed.

Eligible recharge refunds are processed through secure checkout where the original payment was collected.

5. Chargebacks

Chargebacks on valid per-minute debits for connected sessions may violate our Terms. Contact us first with session metadata (start/end, Expert ID, debits).

We retain logs for proof of service delivery within acquirer timelines (typically 24 hours when requested).

6. Cancellation of live sessions

  • Before connect: No per-minute charges if never connected.
  • After connect: Per-minute billing applies until disconnect; non-refundable under Section 1.
  • Queue or ring delays alone are not automatic refund grounds unless Section 3 applies.

7. Contact

support@myt.social · Grievance Redressal

Grievance Officer

Abhishek Panchal (Grievance Officer) · +91 91095 17579 · support@myt.social, support@jurasystems.in
Registered office: 50/1 Station Road, Jaora, Madhya Pradesh, India - 457226
Complaints acknowledged within 48 hours (business days).

Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX · https://myt.social