Payment Policy
Last updated: 5 November 2026 · Entity: Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX
1. What you pay
| Payment type | When | Amount |
|---|---|---|
| Wallet recharge | When you add Service Credits | INR amount you select at secure checkout |
| Live consultation | During connected session | Expert per-minute rate × billable minutes, debited from your balance |
There is no separate card charge each minute — session charges use prepaid Service Credits from your recharge.
2. Payment methods (recharge)
Through RBI-authorised payment aggregator(s), we typically support:
- UPI
- Debit and credit cards (Indian issuers; 3-D Secure / OTP where required)
- Net banking
Available methods depend on gateway configuration and your bank.
Transactions use secure encryption. myt does not store full card numbers, CVV, or UPI PIN on our servers.
3. Checkout & verification
- Recharge uses hosted or in-app secure checkout — do not share UPI PIN or OTP with anyone claiming to be myt support.
- Service Credits are credited only after our servers confirm successful payment with the gateway (not from a client-only “success” screen).
4. No hidden charges
Recharge amounts and applicable taxes (if shown) are final on the payment screen before you confirm. Consultation cost = per-minute rate × connected minutes, with the rate shown before connect (Pricing Policy).
5. Failed or uncertain transactions
- Failed recharge: No credit. If your bank shows a debit, contact support@myt.social — do not recharge again until clarified.
- Failed debits follow RBI harmonised TAT via issuer/gateway.
- Duplicate recharge: Refund and Cancellation Policy.
6. Refunds
Session debits are generally non-refundable once connected. Recharge refunds only in eligible cases, to the original payment method where applicable — not cash.
7. Not supported
Cheque, demand draft, and cash-on-delivery are not supported for wallet recharge or digital consultations.
8. Contact
support@myt.social · Wallet Policy · Grievance Redressal
Grievance Officer
Abhishek Panchal (Grievance Officer) · +91 91095 17579 · support@myt.social, support@jurasystems.in
Registered office: 50/1 Station Road, Jaora, Madhya Pradesh, India - 457226
Complaints acknowledged within 48 hours (business days).
Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX · https://myt.social