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Privacy Policy

Last updated: 5 November 2026 · Entity: Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX

Privacy commitment

We collect data to operate wallet recharges, per-minute billing, and live consultations. We do not sell personal data. We do not intentionally record consultation audio/video for replay on our systems.

Exercise rights under applicable Indian law (including DPDP Act, 2023) via support@myt.social or your in-app/data-request channels when published.

1. Scope

Applies to https://myt.social and the myt Android app (com.telefone.app) for Experts and Clients.

2. Data we collect

Account & profile

  • Mobile number (OTP), name, optional email.
  • Expert: bio, category, avatar, per-minute rates and session modes (audio/video/chat).

Wallet & payments

  • Recharge amounts, payment order/transaction IDs, transaction status, timestamps.
  • Wallet balance and per-minute debit history (session-linked).
  • We do not receive or store full card numbers, CVV, or UPI PIN (collected by the payment gateway on secure pages).

Sessions

  • Connect/start/end times, duration, billing ticks, participants, connection quality metadata.
  • Chat message content during active sessions (delivery, abuse, billing disputes).

Device

  • Device/OS/app version, identifiers, IP, crash logs, FCM token.

Expert payouts

  • Bank account, IFSC, KYC documents for settlements only.

3. Permissions (Android)

Microphone, camera, notifications, optional storage — for live calls and alerts (see in-app permission prompts).

4. How we use data

  • Authenticate users; prevent fraud.
  • Credit wallet after verified payment gateway transactions.
  • Debit wallet per minute during connected sessions.
  • Connect Clients and Experts; support and grievances.
  • Tax, legal, and chargeback evidence retention.

5. Live session content

Real-time audio/video via WebRTC/third-party relays. No intentional recording for replay. Metadata retained for billing (per-minute debits) and disputes.

6. Payment processor

Wallet recharge payments are processed by RBI-authorised payment aggregator(s). myt receives limited transaction data (order/payment IDs, status, amount) to credit Service Credits and handle refunds. Payment instrument details are collected on secure gateway pages; myt does not store full card numbers, CVV, or UPI PIN.

7. Sharing

No sale of personal data. Sharing with cloud hosts, SMS, payment processors, call infrastructure providers, and when required by law. Private phone numbers are not shown to the other party for off-platform contact.

8. DPDP Act, 2023

Rights to access, correction, erasure, and nomination where applicable. Contact support@myt.social.

9. Retention & deletion

Account deletion removes profile from active systems; wallet/transaction records retained as required for tax, fraud, and disputes (up to 7 years where mandated).

10. Grievance Officer

Abhishek Panchal (Grievance Officer) · +91 91095 17579 · support@myt.social, support@jurasystems.in
Registered office: 50/1 Station Road, Jaora, Madhya Pradesh, India - 457226
Complaints acknowledged within 48 hours (business days).

Grievance Redressal

Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX · https://myt.social