Grievance Redressal
Last updated: 5 November 2026 · Entity: Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX
1. Scope
Grievances about wallet recharges, per-minute billing, session quality, privacy, or platform conduct.
Payment-rail issues may involve secure checkout or your bank; we assist when myt is the merchant for the recharge.
2. Grievance Officer
| Name | Abhishek Panchal |
| Designation | Grievance Officer |
| Phone | +91 91095 17579 |
| support@myt.social, support@jurasystems.in | |
| Address | 50/1 Station Road, Jaora, Madhya Pradesh, India - 457226 |
Jura Systems Pvt. Ltd. · CIN: U72900MP2022PTC059782 · GSTIN: 23AAFCJ5177R1ZX
3. How to complain
Email support@myt.social with subject Grievance — followed by your registered mobile number, and include:
- Transaction / payment order ID (for recharges)
- Session date/time and Expert (for per-minute disputes)
- Debit amounts and screenshots
See Refund and Cancellation Policy for duplicate recharge, 24-hour erroneous debit, and 2-hour unused recharge cancellation.
4. Timelines
- Acknowledgement: within 48 hours (business days).
- Resolution target: 30 days from acknowledgement.
- Refund initiation (if approved): within 3 business days; bank credit typically 5–7 working days.
5. Escalation
Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019; your bank or payment provider grievance process
6. Related policies
Terms · Wallet · Refunds · Privacy · Payment · Pricing · Delivery · Disclaimer